Refund & Cancellation Policy

Crackfy sells prepaid credit packs that are consumed when you use the application. Because credits are a digital good delivered instantly, we follow the rules below for refunds and cancellations.

• You may stop using Crackfy and uninstall the application at any time. There is no recurring subscription to cancel — every credit pack is a one-time purchase.
• You may delete your account at any time by emailing hi@crackfy.com. Account deletion is processed within 7 business days.

Refund requests are accepted within 7 days of purchase, subject to the following conditions:

• Fewer than 10% of the purchased credits have been consumed at the time of the request.
• The purchase was made directly through crackfy.com or our partner payment gateway.
• The refund request is sent from the email address registered on the account.

• Credits consumed by use of the app (transcription minutes or AI requests already made).
• Credits that have expired (30 days after purchase, or as stated on the pack).
• Purchases older than 7 days, regardless of consumption.
• Charges arising from misuse of the service, chargeback fraud, or breach of our Terms of Service.

1. Email hi@crackfy.com from the email address on your account.
2. Include your order ID, date of purchase, and reason for the refund.
3. We acknowledge refund requests within 2 business days and complete eligible refunds within 7 business days.

Approved refunds are credited back to the original payment method used at checkout (card, UPI, net-banking, or wallet). The amount you receive will equal the rupee amount you paid, less any payment gateway processing fee that is non-recoverable for us.

Settlement timelines depend on your bank and the payment method: UPI is usually instant, cards take 5–7 business days, net-banking takes 3–5 business days.

If you disagree with a refund decision, reply to the refund email thread within 14 days and we will review the case. Filing a chargeback with your card issuer without first contacting us at hi@crackfy.com may delay resolution and may result in your account being suspended pending the chargeback outcome.

If credits are consumed because of a verified bug on our side (incorrect metering, failed AI response, transcription connection lost mid-session) we refund the affected credits in full back to your balance within 2 business days of confirming the issue. Email hi@crackfy.com with a brief description and approximate timestamp.

All refund and cancellation queries: hi@crackfy.com